Organizations don't change — people do. In this first episode, Hugh and Elle walk through the established frameworks behind leading organizational transformation: the McKinsey 7S model and Nitin Nohria's management practices to diagnose what to change, William Bridges' transition model and the FranklinCovey change curve to understand the human side, John Kotter's eight stages and five common failure modes to execute it, and Kim Scott's Radical Candor and Stephen Covey's circles of influence for the day-to-day. A hypothetical software company's move to a subscription model runs through the conversation as a running example.

Talent by Design features AI-generated host voices (Hugh and Elle) presenting research, frameworks, and ideas from BSG and Talent Sequencing.